Most studies report that acquiring a new customer cost 4 - 10 times more than keeping an old customer. Yet most companies do not have a customer retention strategy.
  To power up your customer base you have to ask yourself:
  •   How are your customers treated when you are away?
  •   Is my staff properly trained to handle uncommon situations or an unhappy customer?
  Customer servicing auditing is one way to find out how you are really doing and determine what you can do to keep the customers you have and attract new customers through their endorsements.
  We have been conducting professional audits and evaluations for hundreds of local and fortune 500 companies throughout the US.  We know how to uncover the truth and give you insight into keeping customers and growing your business.
  Our auditors can perform their audits and get the answers to your tough questions provided to you in a written report.
  Stop wondering why customers are leaving, call us today! 

Customer Service Audit

Our experienced auditors can visit your company as a revealed auditor or incognito. Their job is to find answers to your questions and report back you to their findings. You control the scenario and  determine what you really want to know. 

Written Report

A professional report is written and delivered to you in a timely manner. You can analyze the report or we can help you understand the what the answers really mean. 

Customer Retention Plan

The biggest mistake many companies make is after the visit and analysis of the report; they never do anything with the info. We can help you formulate a direction based on the information gathered. The bottom line is that you are now in control of your business. 

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